Frequently Asked Questions
Why should I buy from InkCloners?
We offer a wide selection of cloned printer ink supplies from "Apple to Xerox". Our cloned products are guaranteed to perform as well as the originals and will never void your warranty. All in-stock orders are shipped same day when ordered before 3:00pm EST. 90% of our orders are delivered with 1-3 business days. And we offer free shipping on orders over $50!
How does the BUY 2 GET 1 FREE work?
The BUY 2 GET 1 FREE is offered only on select ink cartridges, not all. Look for the "Buy 2 Get 1 FREE!" sign. This means for every 2 cartridges you buy, we will send you a 3rd FREE! Just place any multiple of 2 in the quantity box. ie) qty: 2 get 1 free; qty: 4 get 2 free; qty: 6 get 3 free, etc.
When will I receive my order and do you provide tracking tools?
InkCloners.com reserves the right to use the best shipping method to ensure your order arrives within 7 business days, however, we do ship from several locations across the country and 90% of all orders placed are received within 1-3 business days depending on your location, our shipping location, the time of day you place your order, and if the item is in stock. You can track your package when you receive our email telling you that your package has shipped, or for registered users, you can go to your account history and track your package from there. Also, you can visit our Tracking Tools page.
What do I do with my empty ink cartridges?
There are a few things you can do. There are several companies out there providing various forms of recycing services. The majority of them provide shipping labels that you may use to send in boxes of empty ink cartridges. For more information please visit our Environment/Recycling page.
Or if you are on a budget, you can try one our of Refill Kits that are offered for some our products.
My cart items do not "ADD TO CART"
Usually this means there is a cookie problem with your browser. Go to your Internet Options under your Tools menu. Look for Cookies under the Privacy or Internet Settings tab. And click clear cookies. Restart you browser and try us again. If you continue to have difficulties, please call our customer service at 1-866-274-2821.
Do you accept Government and Educational Purchase Orders?
Yes we gladly accept Government and Educational Purchase Orders. We require an original (mailed) or faxed Purchase Order that is signed and includes ship-to and bill-to addresses. All InkCloners.com website pricing and policies apply.
What is an OEM?
An OEM (Original Equipment Manufacturer) is a company that builds a product that it sells under its own company name and brand. An OEM, such as HP or Epson, will manufacture the product and assign a unique part number to that product. We provide the OEM part number to assist you in finding the item you need.
PLEASE NOTE: All manufacturer brand names and trademarks are the property of their respective holders and while we make reference to brand name merchandise for purposes of demonstrating compatibility, we are in no way endorsed or associated by these companies.
What is a Cloned cartridge?
"Cloned" is term that describes all products that have been developed to resemble, duplicate and imitate an OEM part. This term encompasses "compatible" and "remanufactured". We use the term CLONE to indicate it is not original, but a replicated product. (Like Dolly, the sheep that was cloned from an original sheep.) All cloned products have been developed NOT TO INFRINGE ON ORIGINAL MANUFACTURERS PATENTS.
What is a Compatible cartridge?
"Compatible" refers to a product that imitates an original. It is, in essence, a brand new "knock off".
What is a Remanufactured cartridge?
"Remanufactured" refers to a product that starts with an original core or outside casing and rebuilt to resemble an original manufacturer's product. All parts are new except the outside shell or core.
What is a "chip" when referring to certain cartridges?
"Chips" are the device that will recognize the ink levels and the functioning of the cartridge. Some cartridges have chips and others do not.
Do cloned cartridges last as long as OEM?
All of our cloned cartridges are duplicated and manufactured according to OEM specifications, and are intended to print the same or greater page yield as their OEM counterpart.
Why so cheap?
Our products are priced low but they are not "cheap". Every product in our line is manufactured using the latest in technology, ensuring that everything we sell is of the highest quality. All of our products perform to the "standard" of the OEM brand, but you pay less for them. They are lower in dollars but not in quality.
What are your payment terms?
We accept Visa, Master Card, American Express, Discover and PayPal. All payments are due at time of order.
Will using a cloned cartridge void my machine's warranty?
Absolutely not, and legally it cannot! Your manufacturer cannot void your machine's warranty for using cartridges other than theirs. (However, it may void your contract if you have a binding agreement to use only their printer supplies.)
Federal law prohibits any company or person from requiring you to purchase only their product. The Federal Trade Commission protects your right as a consumer to purchase the product or service of your choice. FTC regulations (Federal Trade Commission - Magnusson-Moss Warranty Federal Commission Improvement Act - Subparagraph C, section 101) specifically addresses this point. Printing machine users are NOT obliged to utilize print consumables furnished by the original equipment manufacturer (OEM) in order to maintain the warranty. However, if the manufacturer can prove to the FTC that the supplies do not comply with the standards required by the printing machine, they could refuse to honor the warranty.
Please be assured that every imaging supply sold by InkCloners.com is guaranteed to match or exceed the required OEM specifications. In short, a manufacturer cannot deny a consumer's warranty based solely on the fact that the consumer used another vendor's consumables. If you are told that your warranty is void because you used a cloned cartridge, you need to know that your rights are protected under the Magnusson-Moss Warranty Federal Trade Commission Improvement Act, Section 101.
How is quality ensured?
All of our toner cartridges are individually tested during manufacturing and must pass through a Triple Quality Control inspection before they get shipped to you. Stringent quality standards include testing each component prior to manufacturing, during production, and even after our products are on the shelf. Products are even subject to extreme conditions such as temperature, atmospheric pressure, humidity, and simulated shipping conditions to ensure the product performs perfectly in every situation, every time. The result is a high performance product that produces darker prints and sharper graphics.
Is the InkCloners.com website secure?
Your security is our primary concern. To ensure safe shopping, we use 256 bit Secure Socket Layer (SSL) encryption security, handled by GeoTrust, which is the highest level of security available today for secure e-commerce transactions. All pages containing your personal information, including credit card numbers, name, and address are encrypted while in transit. That means it cannot be read as the information travels over the Internet. SSL encryption makes shopping on the Internet the safest way to use your credit card. It is just as safe, if not safer than making a purchase in a store.
Are your products guaranteed?
InkCloners.com guarantees all of our products for ONE YEAR from the day of purchase, under normal use, to be free of defects in both material and workmanship. In addition, we further warrant that our products will not cause damage, deterioration, or abnormal wear in any compatible machine for which it was originally designed. This warranty covers all products used within the manufacturer's specifications and does not include acts of God or nature.
What is a 'defective' cartridge?
A defective cartridge is a cartridge that fails to print properly or fails to print at all under normal use in the machine for it was designed.
What do I do if I want to return an item that is not defective?
You may return an un-used and un-opened product within 90 days from the original purchase date for an exchange or refund, less any shipping charges paid, and in accordance with our Return Policy.
What do I do in the event I receive a product that is defective?
Products that are deemed defective are backed by our Clone Replacement Warranty Programs. Please see the full details of these programs under the Warranty & Refund Policy Tab of our website. You may also receive a full refund for a defective item if it is within ONE YEAR of the original purchase date.
How do I return something?
An RMA# is required for all items returned. Visit our RMA Page and fill out and print the form. You may also log into your account and fill out and print the form there. A copy of the RMA form must be included in the package.
What impact does the inkjet and toner industry have on the environment?
Each year, millions of cubic feet of non-biodegradable Laser & Inkjet cartridges are thrown into our nation's landfills. In 25 years, the total amount of discarded cartridges could fill more than half the Grand Canyon. What many do not know, however, is that there are companies out there dedicated to recycling cartridges. If you wish to recycle your empty cartridges and would like more information, please go to The Environment and Recycling page of our website.