Call Us: 1-866-274-2821

  • Shopping Information

Our Warranty and Refund Policies

InkCloners.com guarantees all of our products for ONE YEAR from the original date of purchase to be free of defects in both material and workmanship, under normal use in the machine for which it was designed. In addition, we further warrant that our products will not cause damage, deterioration, or abnormal wear in any machine for which they were designed. This warranty covers all products used within the manufacturer's specifications and does not include acts of God or nature.

We believe that the quality of the product we provide should be directly related to the warranty we offer on that product. Most ink and toner websites offer standard warranties on their products, but InkCloners.com provides an unparalleled Double Clone Inkjet 30-Day Replacement Warranty Program, a Clone Replacement Warranty Program, an OEM Warranty, and the Responsible™ Brand Warranty.

DOUBLE CLONE INKJET 30-DAY REPLACEMENT WARRANTY

Not only do we warrant our products, but we 'clone' the warranty as well and offer this warranty on any INK CARTRIDGE found to be 'Defective' within 30 days from the date of purchase. If any INK CARTRIDGE is found to be defective within 30 days from the date of purchase, we will replace that item with 2 of the same cloned items. Customers can receive our Double Clone Inkjet 30-Day Replacement Warranty Program in accordance with the Policies and Procedures below.

CLONE REPLACEMENT WARRANTY

If any product is found to be defective within 1-Year of original date of purchase, we will replace that item with 1 of the same cloned item. Customers will receive our Clone Replacement Warranty Program in accordance with the Policies and Procedures below.

Policies and Procedures for the Clone Replacement Warranty Programs


OEM WARRANTY

If in any case, OEM products are sold, those products will carry the warranty of the original equipment manufacturer.

The InkCloners.com Clone Replacement Warranty Programs are not applicable with the OEM Warranty.

RESPONSIBLE™ BRAND WARRANTY

If in any case, RESPONSIBLE™ Brand products are sold, those products will carry the RESPONSIBLE™ Brand Warranty.

For support and warranty service on RESPONSIBLE™ Brand products, 24 hours a day 7 days a week call toll free at 866-343-8137.

The InkCloners.com Clone Replacement Warranty Programs are not applicable with the RESPONSIBLE™ Brand Warranty.

REFUNDS

In lieu of our warranties above, a customer may choose to receive a refund for products found to be defective within ONE YEAR of the original date of purchase. Customers will receive a refund in accordance with the same Policies and Procedures outlined above.

Please allow up to 10 business days to process your return from the time it reaches our warehouse. Please note that if you are choosing to receive a refund, it may take your credit card company some time to credit the refund to your account once we submit the data to them, but we do all we can to expedite the process on our end.

Adjustment to money due to customer or to InkCloners.com will be made accordingly when processing exchanges.

If upon examination of a returned cartridge, it appears to have been damaged or altered from its original state, customer forfeits any right to a refund, an exchange, or any of the InkCloners.com Warranty Programs or Return Policies.

DEFINITION OF A 'DEFECTIVE' ITEM

For purposes of clarity when defining a defective cartridge in any of our Warranties, Policies and Procedures as outlined on our website, a defective cartridge is a cartridge that fails to print properly or fails to print at all under normal use in the machine for which it was designed.

There are some printer software indications that "ink levels are low" or the printer fails to recognize the cartridge as a valid working cartridge. These are not defective cartridges. Please see our troubleshooting tips or call customer service to remedy these situations.

MODIFICATIONS

InkCloners.com may modify, suspend or discontinue any Warranty Program or Return Policy at our sole discretion at any time without prior notice.