Below you will find some common problems and their possible causes :
1.) Prints garbage- Check that you have installed the correct drivers for your printer.
2.) No response from printer; computer gives error message- Check that cables are properly connected and look for an Online or Select button to press on the printer. Many PC printers require an IEEE 1284 cable, which is different from the standard bidirectional parallel cable. Likewise, printers for older Macintoshes require either a serial cable or a LocalTalk cable. Consult your manual to find out what cabling you need.
3.) Print head does not travel in its cradle- Open the cover and make sure there is nothing obstructing the movement of the print head. Obstructions can result if there is a paper jam or some of the packaging material has not been removed. If this is a new printer, remember that you must remove the safety tape, which is put there to prevent the print head from slamming back and forth during shipping, all styrofoam material, and tape holding any loose parts
4.) Acts like it is printing but no ink gets printed on the page- There is no ink cartridge installed. In many cases, this is a separate item from the print head assembly, which is already installed in the printer from the factory.
5.) Parts of characters missing, or characters not correct color- The ink cartridge is either clogged or running out of ink. Run the software cleaning utility in order to fix a clog. Replace the ink cartridge if the clog cannot be fixed or if the cartridge is almost empty.
6.) Text is faded- In a 3 color ink cartridge, one or more of the ink tanks in the print cartridge is almost empty. Unless your printer’s ink cartridge can have individual colors replenished, this usually means you need to replace the whole cartridge. You could also try to refill it yourself, but it’s a bit messy.
7.) Paper jams - The feeder bin or tray may be overloaded; remove some paper. Excess humidity is causing pages to stick together, remove all sheets and use only as much as needed. The paper may have already been through the printer and the feeding process tends to warp and thicken areas of the page.
8.) My printer doesn’t recognize the cartridge- The small rectangular chip on the end of the cartridge may be faulty, dirty, or not touching the printer circuitry. Try not to touch this circuit with your fingers as the oils in your hand may damage it. Clean with a q-tip. Try to lodge a folded piece of paper in back of the ink cartridges to push it forward so the circuits touch.
If you need further help, contact us at 1-866-274-2821 M-F 9am-5pm EST. You may also email us at firstname.lastname@example.org.